Wine racking collections
Professional Series, Retail Display Series and Float Series products are covered for the lifetime of the product while owned by the original purchaser.
Warranty Information
Warranty support for your wine cellar products
WineCellars.com offers products under our own name and from trusted specialty manufacturers. Warranty coverage depends on the brand, product model and purchase date. Use the information below to understand where coverage comes from and how to begin a claim.
Please note: This page provides a convenient summary. The complete written warranty in effect when the product was purchased controls coverage. Manufacturer terms may change, and some products require registration, installation documentation or an approved startup checklist.
Looking for return or cancellation information? Review Our Guarantee →
WineCellars.com products
Products sold under the WineCellars.com name are supported directly by our team.
Sold and supported by WineCellars.com
Limited lifetime warranty
Five-year limited warranty
Our in-house product collections
Wine Cellar Doors
WineCellars.com Wine Cellar Doors are covered for five years from the original delivery date while owned by the original purchaser.
What the warranty covers
These warranties cover defects in materials or workmanship that arise during normal, intended use. If a covered defect is confirmed, WineCellars.com may repair the product, provide replacement parts, or replace it with a comparable product at our discretion.
Replacement parts or products may be new or serviceably used, will provide substantially comparable function and will remain covered for the balance of the original warranty period.
What is not covered
Coverage does not include normal wear; cosmetic changes; natural variation or aging in wood, stain, finish or clear coat; improper storage, handling, installation, maintenance or use; unauthorized modifications or repairs; misuse, abuse, accidents, environmental damage, or damage in transit.
Unless required by law, labor, shipping, removal, reinstallation and related property costs are not included. Accessories and third-party components are covered only by their applicable manufacturer warranty.
How to request warranty service
Contact WineCellars.com with your order number or proof of purchase, product name, a description of the issue, and clear photographs or video. Please do not return the product, arrange repairs or discard parts until our team provides instructions.
This warranty applies to the original purchaser and is not transferable. It gives you specific legal rights, and you may also have other rights that vary by state.
Manufacturer warranties
Third-party products are covered by the written warranty supplied by their manufacturer. Select a brand to review its coverage without leaving WineCellars.com. Our team can help identify the correct policy and guide you through the next step.
VintageView®
Limited lifetime coverage for the original consumer-purchaser against defects in materials and workmanship under normal and reasonable use.
Covered remedies may include refinishing or replacing a defective product or part.
Read warranty details →Ultra Wine Racks®
Limited lifetime coverage for the original consumer-purchaser for covered defects in materials, workmanship and product function under normal use.
Covered remedies may include replacement of a defective product or part.
Read warranty details →WhisperKOOL®
Coverage varies between self-contained and split cooling systems and can include installation grace periods and extended compressor coverage.
Split-system coverage requires an approved Product Warranty Checklist.
Read warranty details →CellarPro®
Coverage varies by model, voltage and system type. Certain products include five-year compressor coverage in addition to component coverage.
Split-system coverage requires a completed Warranty Activation Checklist.
Read warranty details →CellarCool®
Coverage varies between self-contained and split cooling systems and can include installation grace periods and compressor coverage.
Split-system coverage requires an approved warranty checklist.
Read warranty details →
Important for cooling systems: Warranty eligibility can depend on correct sizing, installation, ventilation, electrical conditions, maintenance and required startup documentation. Keep your receipt, model and serial numbers, installation records and completed checklists. Contact WineCellars.com before authorizing service, because unauthorized repairs may affect coverage.
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Manufacturer warranty details
VintageView
Coverage: A limited lifetime warranty for the original consumer-purchaser covering defects in workmanship and materials under normal and reasonable use.
Available remedy: VintageView may refinish or replace a product or part found defective during the warranty period. The manufacturer may require the claimed part to be returned for inspection with freight or postage prepaid.
Costs and exclusions: Installation, shipping, removal and reinstallation costs are generally excluded. Coverage does not extend to misuse, abuse, accidents, transportation damage, inconvenience or property damage resulting from product failure.
Liability: The manufacturer limits its maximum liability to the purchase price paid by the original purchaser and excludes incidental or consequential damages where permitted by law.
The manufacturer’s written warranty controls. Contact WineCellars.com and we will help you obtain the current official policy and begin a claim.
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Manufacturer warranty details
Ultra Wine Racks & Cellars
Coverage: A limited lifetime warranty for the original consumer-purchaser covering defects in materials, workmanship and product function arising during normal and reasonable use.
Available remedy: Ultra may replace a product or part found defective. The manufacturer may require the claimed part to be returned for inspection; shipping may be covered when the inspected product is determined to qualify.
Costs and exclusions: Installation, removal and reinstallation costs are excluded. Coverage does not extend to misuse, abuse, accidents, transportation damage, inconvenience or property damage resulting from product failure.
Liability: The manufacturer limits its maximum liability to the purchase price paid by the original purchaser and excludes incidental or consequential damages where permitted by law.
The manufacturer’s written warranty controls. Contact WineCellars.com and we will help you obtain the current official policy and begin a claim.
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Manufacturer warranty details
WhisperKOOL
Self-contained systems: Current units generally include a limited two-year product warranty, up to an additional six-month installation grace period, and five-year compressor coverage.
Split systems: Current systems generally include a limited two-year product warranty with up to an additional one-year installation grace period. Coverage is not activated until the required Product Warranty Checklist is submitted and approved, although the warranty period begins on the purchase date.
Claims and service: Claims are handled through WhisperKOOL customer service. Repairs may be completed at the manufacturer’s facility or, with prior approval, by a licensed HVAC/R technician.
Common exclusions: Damage caused by negligence, commercial use, accident, improper maintenance, installation, service, repair or use is not covered.
Coverage can differ by model and purchase date. The manufacturer’s written warranty controls. Contact WineCellars.com before arranging service.
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Manufacturer warranty details
CellarPro
Coverage varies by model: Certain 110V models include five years of parts-and-labor coverage. Many other models include two years of parts-and-labor coverage plus five years on the internal compressor. Certain 220V models carry a one-year warranty.
Split systems and air handlers: Current 115V systems generally include two years of parts-and-labor coverage and five years on the internal compressor. The Warranty Activation Checklist must be completed and submitted; the coverage period begins on the purchase date.
Claims and service: CellarPro may repair or replace a covered unit with a new or refurbished unit. Service must be performed by CellarPro or a designated repair facility unless otherwise authorized. The purchaser is generally responsible for shipping, removal and reinstallation.
Common exclusions: Damage caused by negligence, commercial use, accident, improper maintenance, installation, service, repair or use is not covered.
Coverage can differ substantially by model and voltage. The manufacturer’s written warranty controls. Contact WineCellars.com so we can identify the correct policy for your unit.
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Manufacturer warranty details
CellarCool
Self-contained systems: Current units generally include a limited two-year parts warranty, up to an additional six-month installation grace period, and five-year compressor coverage.
Split systems: Current systems generally include a limited two-year parts-and-labor warranty with up to an additional one-year installation grace period. The required warranty checklist must be completed and approved.
Claims and service: Claims are handled through CellarCool customer service. Repairs may be completed at the manufacturer’s facility or, with prior approval, by a licensed HVAC/R technician. For a covered unit that cannot be repaired in the field, the manufacturer may cover shipping, excluding customs fees and duties.
Common exclusions: Damage caused by negligence, commercial use, accident, improper maintenance, installation, service, repair or use is not covered.
Coverage can differ by model and purchase date. The manufacturer’s written warranty controls. Contact WineCellars.com before arranging service.
How to begin a warranty claim
A little information up front helps us direct your claim quickly.
- Gather your informationHave your order number, purchaser name, product brand and model, serial number when applicable, and clear photos or video of the issue.
- Contact us before taking actionDo not return the product, schedule repairs or discard packaging or components until you receive instructions.
- We will guide the next stepWe will review WineCellars.com product claims or help connect you with the correct manufacturer warranty process.
Warranty support
Need help with a warranty?
Our team is here to help you identify the correct coverage and understand the next step for your product.
Talk to our team
Call or text: 800-659-WINE (9463)
Email: support@winecellars.com
We will help confirm the applicable warranty and explain what information is needed.
Support hours & address
Monday-Friday
9 a.m.-5 p.m. MST
WineCellars.com
190 Cutler Dr., Ste. D
North Salt Lake, UT 84054
